# Video upscale tasks cannot be started

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Degraded
- lasted 10h 52m
- started 2026-01-02 06:04 UTC
- App, Backend, Public API
- id: DWN-4b5ca2b93b
- Official page: https://stspg.io/6xbvrnxtl3dg

## Updates from Runway
### 2026-01-02 06:04 UTC: investigating
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2026-01-02 08:14 UTC: identified
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

### 2026-01-02 16:33 UTC: monitoring
A fix for the issue is rolling out, users should see successful video upscales shortly.

### 2026-01-02 16:56 UTC: resolved
This incident has now been resolved.

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