# Seedance video generations failing or delayed

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Degraded
- lasted 5h 6m
- started 2026-11-03 23:49 UTC
- App, Backend, Public API
- id: DWN-61f1cf917d
- Official page: https://stspg.io/phqmfhn5b5y1

## Updates from Runway
### 2026-11-03 23:49 UTC: investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2026-11-03 23:55 UTC: investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

### 2026-11-04 00:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-11-04 04:55 UTC: resolved
This incident has now been resolved.

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