# We've identified a problem and are working on a fix

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Major outage
- lasted 1h
- started 2026-07-10 16:42 UTC
- App, Backend, Public API
- id: DWN-661b74bbcf
- Official page: https://stspg.io/s9cvsxs5l6w1

## Updates from Runway
### 2026-07-10 16:42 UTC: investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2026-07-10 16:48 UTC: monitoring
We've released a fix and are seeing improvements.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.

### 2026-07-10 17:42 UTC: resolved
This incident has now been resolved.

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