# Unable to start new tasks

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Major outage
- lasted 11m
- started 2025-12-23 17:06 UTC
- App, Backend, Public API
- id: DWN-6d792b1e4a
- Official page: https://stspg.io/pv8tcwgwv30j

## Updates from Runway
### 2025-12-23 17:06 UTC: investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2025-12-23 17:10 UTC: monitoring
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.

### 2025-12-23 17:17 UTC: resolved
This incident has now been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).