# We've identified a problem with generations and are working on a fix

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2026-06-03 13:31 UTC
- App, Backend, Public API
- id: DWN-85cb9707e0
- Official page: https://stspg.io/jkxvz1ctz0nj

## Updates from Runway
### 2026-06-03 13:31 UTC: investigating
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

### 2026-06-03 13:40 UTC: investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

### 2026-06-03 14:50 UTC: monitoring
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.

### 2026-06-03 15:02 UTC: resolved
This incident has now been resolved.

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