# We've identified a problem and are working on a fix

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Degraded
- lasted 2h 43m
- started 2026-04-14 01:21 UTC
- App, Backend, Public API
- id: DWN-e9ef74fee1
- Official page: https://stspg.io/qwswvpp2jcqv

## Updates from Runway
### 2026-04-14 01:21 UTC: investigating
Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2026-04-14 03:52 UTC: monitoring
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.

### 2026-04-14 04:03 UTC: resolved
This incident has now been resolved.

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