# Communities Degradation on USA9002, USA9004S, USA9006S, USA9008…

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Degraded
- lasted 8d 14h
- started 2026-10-27 19:00 UTC
- Communities
- usa9002, usa9004s, usa9006s, usa9008
- id: DWN-2e78b68d89
- Official page: https://status.salesforce.com/incidents/20004561

## Updates from Salesforce
### 2026-11-04 12:58 UTC: update
GovCloud customers are experiencing an issue affecting Lightning Web Runtime sites that use rich text or HTML content. A subset of customers may see missing styling and broken layouts, on their site pages. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve determined that a separate fix is required to resolve the issue for your instance Deployment is due to begin in 6 hours due to additional testing that is required. We'll provide the next update in 6 hours, or sooner if we have new information.

### 2026-11-04 18:51 UTC: update
The release is progressing through testing and build steps, and we’ll deploy it to GovCloud instances next. We expect this to take several hours, and we’ll provide an update in six hours or sooner if additional information becomes available.

### 2026-11-05 04:34 UTC: update
We're continuing the build and testing work we need to finish before we deploy the release to GovCloud instances. We're prioritizing the remaining steps to make sure the release is ready for deployment. We'll provide another update in six hours or sooner if additional information becomes available. We apologize for the continued inconvenience.

### 2026-11-05 06:15 UTC: update
We've completed testing of the fix and started deploying it to the affected sandbox instances. Once we validate the sandbox deployments, we'll deploy to production instances. 
We'll provide an update as soon as the deployment is completed or additional information becomes available. We apologize for the continued inconvenience.

### 2026-11-05 09:33 UTC: update
We have successfully completed the deployment of the fix across all affected instances, and the issue resulting in broken page layouts and missing styling on Lightning Web Runtime (LWR) sites has been resolved.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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