# RuntimeManager Degradation on ANYPOINTMANAGEMENTCENTER-GOV

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Degraded
- lasted 1d 2h
- started 2026-10-22 15:00 UTC
- RuntimeManager
- anypointmanagementcenter-gov
- id: DWN-3937d15f2c
- Official page: https://status.salesforce.com/incidents/20004525

## Updates from Salesforce
### 2026-10-23 16:59 UTC: update
We're aware of an issue affecting Runtime Manager in the Government Cloud environment. Schedules for some customers are running about 7 hours later than configured. The issue is linked to a time zone setting on the affected servers. We have corrected the time zone settings and are restarting the affected servers. We're monitoring to confirm schedules return to their configured times and will provide an update in 60 minutes or as more information becomes available.

### 2026-10-23 17:38 UTC: update
Scheduled jobs for some Government Cloud customers, which were running about 7 hours later than configured, are now running at their configured times. The issue was linked to a time zone setting on the affected servers. We corrected the setting and restarted the affected servers, and validation confirmed the fix. Some customers may see duplicate runs of scheduled jobs caused by the restarts. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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