# MCGrowth Degradation on AP52, AP53, AP54, AP58… - Provider: [Salesforce](https://down.guide/salesforce) - Level: confirmed - Impact: Major outage - lasted 5d 1h - started 2026-10-28 21:35 UTC - MCGrowth - ap52, ap53, ap54, ap58 - id: DWN-475d04bb47 - Official page: https://status.salesforce.com/incidents/20004557 ## Root cause > We're investigating the cause and working toward resolution. [Postmortem](https://status.salesforce.com/incidents/20004557) ## Updates from Salesforce ### 2026-11-02 22:50 UTC: update We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available. ### 2026-11-02 23:00 UTC: impactradiusincrease Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. ### 2026-11-02 23:07 UTC: update We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it. ### 2026-11-02 23:17 UTC: update Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances. ### 2026-11-02 23:36 UTC: update The fix is undergoing validation. Once complete, it will be deployed across all affected instances. ### 2026-11-02 23:54 UTC: update The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments. ### 2026-11-03 00:46 UTC: update The root cause was confirmed as a recent configuration change in the Set-up process. Disabling this change has been validated as restoring the service for customers. We have now reverted the change and services are restored as of 23:29 UTC, November 2. Should customers continue to experience issues with Marketing Cloud Next (MCN), and provisioning MCN orgs, please see the Known Issue article available here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF We apologize for any inconvenience this issue may have caused to our customers. ### 2026-11-03 08:56 UTC: update We resolved the issue that prevented Marketing Cloud Next customers from completing setup and provisioning new orgs because the Select a Data Space option was unavailable. We reverted the recent configuration change that caused the issue and fully restored service. If you continue to experience issues with MCN setup or org provisioning, please refer to the Known Issue article here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF We apologize for how this incident affected you and your business. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).