# MCGrowth Degradation on AUS4S, AUS6S, AUS20S, AUS26S…

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Major outage
- ongoing for 17h 42m
- started 2026-11-06 00:20 UTC
- MCGrowth
- aus4s, aus6s, aus20s, aus26s
- id: DWN-611609e476
- Official page: https://status.salesforce.com/incidents/20004579

## Summary
Salesforce says some Marketing Cloud Next customers on the AUS68, AUS72, AUS76, AUS82, AUS84 and AUS86 instances cannot publish email content, and affected content may remain in Processing. The cause has been identified, and a fix is being validated before wider rollout.

_Written by anthropic/claude-haiku-5.5 from Salesforce's own updates._

## Updates from Salesforce
### 2026-11-06 06:25 UTC: investigatingcauseofissue
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

### 2026-11-06 06:56 UTC: investigatingpotentialcause
We are investigating a potential cause of the issue.

### 2026-11-06 07:47 UTC: investigatingcauseofissue
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

### 2026-11-06 11:58 UTC: update
We have identified the cause of the issue preventing some Marketing Cloud Next customers on the AUS68, AUS72, AUS76, AUS82, AUS84 and AUS86 instances from publishing email content. Affected content may remain in “Processing” status. Sending emails that were already published is not affected.
We have taken steps to prevent further impact. We are now working to restore publishing for affected customers and are validating the fix before rolling it out more widely. Customers with an open support case will be contacted directly with steps to resolve the issue.
We will provide further update as soon as we have more information.

### 2026-11-06 11:58 UTC: update
We have identified the cause of the issue preventing some Marketing Cloud Next Gen customers from publishing email content. Affected content may remain in “Processing” status. Sending emails that were already published is not affected.
We have taken steps to prevent further impact. We are now working to restore publishing for affected customers and are validating the fix before rolling it out more widely. Customers with an open support case will be contacted directly with steps to resolve the issue.
We will provide further update as soon as we have more information.

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