# coreService, liveAgent Degradation on USA1152S, USA1158, USA1160, USA1348

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Degraded
- lasted 3h 35m
- started 2026-10-23 11:30 UTC
- coreService, liveAgent
- usa1152s, usa1158, usa1160, usa1348
- id: DWN-b335f9ec79
- Official page: https://status.salesforce.com/incidents/20004526

## Updates from Salesforce
### 2026-10-23 17:02 UTC: resolvedperformancedegradation
We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

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