# coreService Degradation on JPN170

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Degraded
- lasted 4h 42m
- started 2026-11-02 13:20 UTC
- coreService
- jpn170
- id: DWN-ce164a7728
- Official page: https://status.salesforce.com/incidents/20004554

## Updates from Salesforce
### 2026-11-02 16:49 UTC: investigatingcauseofissue
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

### 2026-11-02 17:05 UTC: implementingsolutionworkingonfix
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

### 2026-11-02 19:09 UTC: update
We’ve implemented the fix, and performance has returned to normal. During this incident, customers may have experienced difficulty querying recently updated or created records. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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