# PromptStudio Degradation on USA9002, USA9004S, USA9006S, USA9008…

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Degraded
- lasted 1h 19m
- started 2026-10-22 03:51 UTC
- PromptStudio
- usa9002, usa9004s, usa9006s, usa9008
- id: DWN-e4d3b06fb5
- Official page: https://status.salesforce.com/incidents/20004510

## Updates from Salesforce
### 2026-10-22 05:42 UTC: update
We've resolved an incident where a subset of customers using certain third-party hosted artificial intelligence (AI) models in Prompt Builder and prompt templates received errors when submitting requests. Service has recovered, and these features are available again.
 We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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