# Customer360Audiences Degradation on ARE6, IND8S, IND10S, IND28S…

- Provider: [Salesforce](https://down.guide/salesforce)
- Level: confirmed
- Impact: Major outage
- lasted 1h 16m
- started 2026-10-26 12:27 UTC
- Customer360Audiences
- are6, ind8s, ind10s, ind28s
- id: DWN-e79980cdad
- Official page: https://status.salesforce.com/incidents/20004531

## Root cause
> The issue was caused by a code deployment that preceded the required database updates, resulting in a compatibility mismatch.

Category: Deploy or config change. [Postmortem](https://status.salesforce.com/incidents/20004531)

## Updates from Salesforce
### 2026-10-26 14:14 UTC: update
Data Cloud features dependent on a shared processing service, including segmentation publishing, experienced a period of unavailability. During this time, customers may have observed failed entries in their publish history. The issue was caused by a code deployment that preceded the required database updates, resulting in a compatibility mismatch. The team resolved the issue by applying the pending database and infrastructure updates, restoring service availability and stability. Impacted jobs were rerun where possible, and no customer action was required.
We sincerely apologize for the disruption and any impact this incident may have had on your business. A thorough investigation will be conducted to identify the technical trigger, determine the underlying root cause, and implement preventive measures to minimize the risk of recurrence.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).