# B2CCore Disruption on ODS-AP01, ODS-EU01, ODS-US01, ODS-US02… - Provider: [Salesforce](https://down.guide/salesforce) - Level: confirmed - Impact: Major outage - lasted 2h 26m - started 2026-10-29 09:31 UTC - B2CCore - ods-ap01, ods-eu01, ods-us01, ods-us02 - id: DWN-f82c4d81be - Official page: https://status.salesforce.com/incidents/20004543 ## Root cause > We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Category: Certificate expiry. [Postmortem](https://status.salesforce.com/incidents/20004543) ## Updates from Salesforce ### 2026-10-29 11:18 UTC: update We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. ### 2026-10-29 11:19 UTC: update We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. ### 2026-10-29 11:41 UTC: update The system rejected the automated approval for the new certificate due to a missing configuration. We manually approved the request and are now reviewing it before we apply it to the affected environments. Once the review is complete, we'll restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. ### 2026-10-29 12:04 UTC: update We're deploying the new certificate to a test environment first, then to the live production environments, and expect each stage to take approximately 30 minutes. Once the certificate is in place, we'll restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available. ### 2026-10-29 12:38 UTC: update We resolved the issue that left Commerce Cloud On-Demand Sandboxes stuck in a starting state. A new certificate was applied to all affected environments followed by cluster restart. Customers can now access and restart their sandboxes, and we've confirmed that service is restored. We apologise for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. From the builder: does your app depend on Salesforce? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=salesforce) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Salesforce. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f82c4d81be), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.