# Content Agent & Canvas experiencing elevated error rates

- Provider: [Sanity](https://down.guide/sanity)
- Level: confirmed
- Impact: Degraded
- lasted 3h 53m
- started 2026-01-14 10:24 UTC
- Content Agent, Canvas
- id: DWN-e35d4b0a36
- Official page: https://stspg.io/tz7w4rs8bvj3

## Updates from Sanity
### 2026-01-14 10:24 UTC: investigating
We’re investigating elevated error rates impacting Content Agent and Canvas. Some requests may fail with 5xx errors, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we learn more.

### 2026-01-14 11:00 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-14 11:15 UTC: monitoring
We’re monitoring an incident with our upstream AI provider impacting Content Agent and Canvas. We’ll share updates as we receive further information from the provider.

### 2026-01-14 12:02 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-01-14 14:17 UTC: resolved
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

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