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Sanity

Payment form not loading in Manage

Degraded Lasted 16m · started · Sanity's page

Level
confirmed
Worst impact
Degraded
Components
Manage
Down Index
15of 100

What to do

  • Check whether you use Sanity Manage. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 16m it lasted.

    Anything that failed between 2026-09-01 07:31 UTC and 2026-09-01 07:46 UTC may need a replay.
  • Subscribe to Sanity's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=sanity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sanity 3

  1. identified

    We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.

    provider

  2. monitoring

    The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-e9e1154bcf

Is Sanity still down?

No, this incident was resolved 2026-09-01 07:46 UTC. For Sanity's live state, see https://down.guide/sanity.

How long did it last?

16m, from 2026-09-01 07:31 UTC to 2026-09-01 07:46 UTC, by the times Sanity posted.

What was affected?

Sanity named Manage.

What caused it?

Sanity hasn't published a root cause. If it does, it shows here.

Where does this come from?

Sanity's official status page, https://www.sanity-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.