# Payment form not loading in Manage

- Provider: [Sanity](https://down.guide/sanity)
- Level: confirmed
- Impact: Degraded
- lasted 16m
- started 2026-09-01 07:31 UTC
- Manage
- id: DWN-e9e1154bcf
- Official page: https://stspg.io/n6gtdln6g97x

## Updates from Sanity
### 2026-09-01 07:31 UTC: identified
We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan.
Existing subscriptions and saved payment methods are not affected.
The cause has been identified and a fix is being deployed. We'll post an update once it's live.

### 2026-09-01 07:35 UTC: monitoring
The fix has been deployed and the payment form is restored. 
We're verifying the affected flows and monitoring for any further issues.

### 2026-09-01 07:46 UTC: resolved
This incident has been resolved.

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