# 2025-October-29 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Major outage
- lasted 1h 20m
- started 2025-10-29 09:27 UTC
- US-West
- us, us-west-1
- id: DWN-31ec41505f
- Official page: https://stspg.io/b2y00kzgxb6b

## Updates from Sauce Labs
### 2025-10-29 09:27 UTC: investigating
We are currently experiencing issues with live test execution on Real Devices for IOS and Android in the US-West-1 datacenter. We are investigating.

### 2025-10-29 10:47 UTC: resolved
After taking remedial action, live tests on Real Devices are now running normally in the US-West-1 Data Center. All services are fully operational.

### 2025-12-11 16:51 UTC: postmortem
### \*\*Dates:\*\*
Monday, October 27th 2025, 15:27 UTC - Wednesday, October 29th 2025, 11:34 UTC.
### \*\*What happened:\*\*
Real Device Live Testing availability gradually decreased in the US-West-1 data center.
### \*\*Why it happened:\*\*
A product defect was introduced which caused Live Testing sessions on Real Devices to fail to start.
### \*\*How we fixed it:\*\*
We performed a rollback to the previous working release.
### \*\*What we are doing to prevent it from happening again:\*\*
We have improved monitoring & alerting and enhanced our post-deployment validation processes.

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