# 2026-March-13 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-03-18 17:15 UTC
- id: DWN-33ef89200b
- Official page: https://stspg.io/xl8wdzgbv98p

## Updates from Sauce Labs
### 2026-03-13 14:30 UTC: resolved
Between 14:43 and 15:11 UTC on March 13, a small subset of Real Devices (iOS and Android) became unavailable across all our data centers. After taking remedial action, the issue was identified and resolved. All services are fully operational.

### 2026-04-10 22:57 UTC: postmortem
### \*\*Dates:\*\*
Friday, March 13th 2026, 14:43 UTC - 15:11 UTC.
### \*\*What happened:\*\*
Real Devices \\(iOS and Android\\) availability gradually decreased across all data centers.
### \*\*Why it happened:\*\*
A product defect was introduced resulting in a small subset of Real Devices \\(~10%\\) failing to maintain required connectivity.
### \*\*How we fixed it:\*\*
Rollback to a stable version.
### \*\*What we are doing to prevent it from happening again:\*\*
Improve monitoring & alerting, enhance post deployment validation.

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