# 2026-July-14 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 4m
- started 2026-07-14 17:19 UTC
- EU-Central, EU-Central
- eu
- id: DWN-47b4ba2004
- Official page: https://stspg.io/vk8vqbfz6bqb

## Updates from Sauce Labs
### 2026-07-14 17:19 UTC: investigating
We are experiencing an issue in the EU Central 1 data center, where iOS ARM Simulator app tests fail with infrastructure errors. We are investigating.

### 2026-07-14 18:05 UTC: investigating
App downloads are taking longer than expected when these infrastructure errors are seen. We are continuing to investigate.

### 2026-07-14 18:56 UTC: monitoring
We have deployed a fix for this issue. Tests should now be performing as expected in the EU Central 1 data center. We are monitoring.

### 2026-07-14 19:11 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-07-14 20:23 UTC: resolved
After taking remedial action and monitoring the situation, we are seeing iOS ARM application tests perform as expected in the EU Data Center. All services are fully operational.

### 2026-07-29 17:40 UTC: postmortem
### \*\*Dates:\*\*
Tuesday July 14th 2026, 09:00 - 18:28 UTC
### \*\*What happened:\*\*
iOS ARM tests running in our EU data center failed.
### \*\*Why it happened:\*\*
A fault occurred with our primary network provider in our EU data center.
### \*\*How we fixed it:\*\*
We failed over to a secondary network provider from our EU data center.
### \*\*What we are doing to prevent it from happening again:\*\*
We've improved our monitoring and alerting to catch issues with third party network providers.

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