# 2026-January-13 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 7m
- started 2026-01-13 10:43 UTC
- US-West, US-West, US-West +4
- us, us-west-1
- id: DWN-5422044000
- Official page: https://stspg.io/c5jtb2fzrnq7

## Updates from Sauce Labs
### 2026-01-13 10:43 UTC: investigating
We are currently experiencing issues with our app storage service in the US-West-1 Data Center. We are investigating the issue.

### 2026-01-13 10:50 UTC: resolved
After taking remedial action, the app storage service has been restored in the US-West-1 Data Center. All services are fully operational.

### 2026-02-03 13:56 UTC: postmortem
Dates:
Tuesday, January 13th 2025, 9:10 UTC - 10:37 UTC.
What happened:
The App Storage Service experienced high response times in the US-West-1 datacenter.
Why it happened:
Due to a high number of concurrent uploads, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend.
How we fixed it:
Service was restored by restarting the application.
What we are doing to prevent it from happening again:
We are improving monitoring, alerting and validations for the App Storage Service to backend connectivity. We are also evaluating how to handle periods of increased load and proactively detect performance degradation to implement automated remediation and self-healing capabilities.

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