# 2026-October-08 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 2m
- started 2026-10-08 16:48 UTC
- US-West, EU-Central, US-East
- eu, us
- id: DWN-571e9177b4
- Official page: https://stspg.io/pdnsdxwlp26d

## Root cause
> The root cause of error ingestion for Error Reporting (Backtrace) has been identified.

[Postmortem](https://stspg.io/pdnsdxwlp26d)

## Updates from Sauce Labs
### 2026-10-08 16:48 UTC: investigating
We are experiencing a degradation in error ingestion for Error Reporting (Backtrace) using crashpad on Android and Linux across all Data Centers. We are currently investigating.

### 2026-10-08 16:52 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-08 17:20 UTC: monitoring
The root cause of error ingestion for Error Reporting (Backtrace) has been identified. Remediation has been applied, and we are actively monitoring the situation.

### 2026-10-08 18:50 UTC: resolved
After taking remedial action, the error ingestion issue in Error Reporting (Backtrace) has been resolved. All services are fully operational.

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