# 2025-August-19 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-08-19 19:15 UTC
- us, us-west-1
- id: DWN-6e37ab10d5
- Official page: https://stspg.io/mjc9cv8h5hly

## Updates from Sauce Labs
### 2025-08-19 19:00 UTC: resolved
Between 16:15 -16:55 UTC, automated Android Real Device tests were intermittently failing to start in our US West Data Center. We took remedial action and the problem was resolved. All services are fully operational.

### 2025-09-10 14:45 UTC: postmortem
### \*\*Dates:\*\*
Friday August 19th 2025, 16:20 UTC - 16:55 UTC.
### \*\*What happened:\*\*
During the times stated, automated Android real device tests were failing to start intermittently in the US-West-1 datacenter.
### \*\*Why it happened:\*\*
A defect was introduced by a deployment which impacted Appium tests.
### \*\*How we fixed it:\*\*
The deployment was rolled back.
### \*\*What we are doing to prevent it from happening again:\*\*
We have improved our internal test cases to detect the conditions in which the defect occurred.

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