# 2026-September-23 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-23 12:45 UTC
- us, us-west-1
- id: DWN-77bc3c4067
- Official page: https://stspg.io/2z2vwq0rbc52

## Updates from Sauce Labs
### 2026-09-23 12:45 UTC: resolved
Between 12:05 UTC and 12:35 UTC, we experienced a high error rate and longer session start times for Desktop and Virtual Device tests in the US-West-1 data center. The issue has been resolved. All services are fully operational.

### 2026-10-21 17:00 UTC: postmortem
### \*\*Dates:\*\*
Wednesday, September 23rd 2026, 12:05 UTC - 12:35 UTC.
### \*\*What happened:\*\*
Virtual Device Cloud testing availability gradually decreased in the US-West-1 data center.
### \*\*Why it happened:\*\*
A product defect was introduced causing Virtual Device Cloud testing sessions to fail to start.
### \*\*How we fixed it:\*\*
Rollback to a stable version.
### \*\*What we are doing to prevent it from happening again:\*\*
Strengthen pre-deployment validation and reassess configuration rollout strategies.

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