# 2025-September-3 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 35m
- started 2025-09-03 16:34 UTC
- EU-Central, EU-Central, EU-Central
- eu
- id: DWN-78c7a2e660
- Official page: https://stspg.io/3mx2m9j2ftsc

## Updates from Sauce Labs
### 2025-09-03 16:34 UTC: investigating
We are currently seeing app storage upload issues in the EU datacenter. We are investigating.

### 2025-09-03 17:10 UTC: resolved
After taking remedial action, the app storage service has been restored in the EU Data Center. All services are fully operational.

### 2025-12-11 16:00 UTC: postmortem
### \*\*Dates:\*\*
Wednesday September 5th 2025, 13:50 UTC - 16:31 UTC
### \*\*What happened:\*\*
The App Storage Service in the EU Central 1 data center experienced elevated response times, leading to timeout errors with uploading applications. 
### \*\*Why it happened:\*\*
The App Storage Service experienced connection issues with the backend.
### \*\*How we fixed it:\*\*
The connection issues were resolved by restarting the affected application.
### \*\*What we are doing to prevent it from happening again:\*\*
We have improved observability signals for the App Storage Service and implemented regular scheduled restarts of the application.

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