# 2025-October-28 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-10-28 16:13 UTC
- eu, eu-central-1, us, us-east-4
- id: DWN-8de43367b7
- Official page: https://stspg.io/hkvg72j4b5dk

## Updates from Sauce Labs
### 2025-10-28 16:13 UTC: resolved
Between 14:07 UTC and 15:25 UTC, we experienced a high error rate for automated and manual Real Device tests in the US-West, US-East, and EU data centers. This issue has been resolved. All services are fully operational.

### 2025-12-11 16:24 UTC: postmortem
### \*\*Dates:\*\*
Tuesday, October 28th 2025, 14:03 UTC - 15:18 UTC \\(primary incident\\) 
Tuesday, October 28th 2025, 15:18 UTC - Thursday, October 30th 2025, 8:25 UTC \\(~1% of devices impacted window\\)
### \*\*What happened:\*\*
Test executions using the 'stable' Appium version gradually decreased in the US-West-1, US-East-4, and EU-Central-1 data centers.
### \*\*Why it happened:\*\*
A product defect was introduced which caused tests using the stable Appium version to fail immediately upon creation.
### \*\*How we fixed it:\*\*
We preformed a rollback to a previous version on the majority of devices on Tuesday, October 28th 2025, 15:18 UTC, With a full service restoration across all devices completed on Thursday, October 30th 2025, 8:25 UTC.
### \*\*What we are doing to prevent it from happening again:\*\*
We have improved monitoring & alerting and enhanced our post-deployment validation processes.

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