# 2026-October-28 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 39m
- started 2026-10-28 12:51 UTC
- US-West
- us, us-west-1, us-west4
- id: DWN-9fd1e80221
- Official page: https://stspg.io/d896fbhc2n8r

## Root cause
> The root cause of the elevated error rates for Real Device tests in the US-West-1 data center has been identified.

Category: Data center or power. [Postmortem](https://stspg.io/d896fbhc2n8r)

## Updates from Sauce Labs
### 2026-10-28 12:51 UTC: investigating
We are currently seeing elevated error rates for iOS and Android real device tests in US-West-1 data center. We are currently investigating.

### 2026-10-28 14:00 UTC: investigating
The root cause of the elevated error rates for Real Device tests in the US-West-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation.

### 2026-10-28 14:29 UTC: resolved
After taking remedial action, Real Device test error rates have returned to normal in the US-West-1 data center. All services are fully operational.

### 2026-11-05 19:04 UTC: postmortem
### \*\*Dates:\*\*
Wednesday October 28 2026, 11:10 UTC - 13:57 UTC.
### \*\*What happened:\*\*
About  ¼ of our RDC customers in US-WEST4  experienced slowness obtaining artifacts.
### \*\*Why it happened:\*\*
A network provider had a failure on its infrastructure.
### \*\*How we fixed it:\*\*
The Network Team moved traffic to a different network path.
### \*\*What we are doing to prevent it from happening again:\*\*
We are deploying an additional observability stack to follow on network vendors changes.

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