# 2026-January-5 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 9m
- started 2026-01-05 21:15 UTC
- US-West, US-West
- us, us-west-1
- id: DWN-a791c8037e
- Official page: https://stspg.io/83fr90kc5pmc

## Updates from Sauce Labs
### 2026-01-05 21:15 UTC: monitoring
We have been experiencing device unavailability in our private device cloud in the US data center and have identified the root cause. We have deployed a fix and we are monitoring.

### 2026-01-05 22:24 UTC: resolved
We were experiencing device unavailability in our private device cloud in the US data center and we have deployed a fix. This issue has been resolved. All services are fully operational.

### 2026-02-20 11:03 UTC: postmortem
Dates:
Monday, January 5th 2026, 20:40 UTC - 21:04 UTC.
What happened:
There was a decrease in Real Device availability in the US-West-1 datacenter.
Why it happened:
During a planned traffic flow migration, a network policy applied to the new traffic path was more restrictive than intended and this resulted in a subset of Real Devices \\(~40%\\) failing to maintain required connectivity.
Although the change followed standard change management and peer review processes, the issue was not identified prior to activation.
How we fixed it:
The network policy was corrected and affected services recovered.
What we are doing to prevent it from happening again:
We are reviewing our network change processes to provide earlier detection of unintended behaviour during planned changes.

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