# 2026-February-23 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 10m
- started 2026-02-23 17:22 UTC
- US-West, US-West, US-West +1
- us, us-west-1
- id: DWN-ac2538f1dc
- Official page: https://stspg.io/v7cttsc5jc76

## Updates from Sauce Labs
### 2026-02-23 17:22 UTC: investigating
We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.

### 2026-02-23 19:40 UTC: investigating
We have identified the root cause and are working on implementing a fix. We are continuing to investigate.

### 2026-02-23 22:31 UTC: resolved
We have identified the root cause and deployed a fix for this issue. All services are fully operational.

### 2026-04-15 18:58 UTC: postmortem
### \*\*Dates:\*\*
Monday, February 23rd 2026, 17:22 UTC - 22:31 UTC
### \*\*What happened:\*\*
WDIO-based tests run by customers using Sauce Connect 4 could not be started.
### \*\*Why it happened:\*\*
Misconfiguration caused failing health checks in some cases, causing customer tunnels to shut down.
### \*\*How we fixed it:\*\*
Misconfiguration was corrected.
### \*\*What we are doing to prevent it from happening again:\*\*
Evaluation of the underlying software stack. 
Customers who are still using SC4 that can migrate to SC5 should do so at their earliest convenience.

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