# 2026-May-13 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-05-21 14:53 UTC
- us
- id: DWN-aeda66038c
- Official page: https://stspg.io/55lgnt55wjd4

## Updates from Sauce Labs
### 2026-05-21 14:53 UTC: resolved
Between May 13th 18:47 UTC and May 15th 9:23 UTC, we experienced test details not appearing in the dashboard of the US-East Data Center. This issue has been resolved. All services are fully operational.

### 2026-05-26 15:07 UTC: postmortem
### \*\*Dates:\*\*
Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC.
### \*\*What happened:\*\*
Customers were unable to access test run summaries for Real Device Cloud \\(RDC\\) jobs because events stopped publishing to the jobs Kafka topic in US-EAST.
### \*\*Why it happened:\*\*
An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup.
### \*\*How we fixed it:\*\*
Manually restored the required permissions to re-establish the connection and resume service.
### \*\*What we are doing to prevent it from happening again:\*\*
Migrating to a permanent service account, implementing a Dead Letter Queue \\(DLQ\\) for the jobs Kafka topic, and replaying the missing events to restore customer data.

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