# 2025-November-04 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2025-11-04 08:02 UTC
- EU-Central, EU-Central
- eu, eu-central-1
- id: DWN-b2b60648f4
- Official page: https://stspg.io/nsbjq1skbn89

## Updates from Sauce Labs
### 2025-11-04 08:02 UTC: investigating
We are currently seeing issues accessing the Sauce Home, Insights, Test Results, API in EU-Central-1. We are investigating.

### 2025-11-04 11:10 UTC: resolved
The access to Sauce Labs Home, Test Results, Insights, API has been restored. All services are fully operational.

### 2026-01-06 14:40 UTC: postmortem
### \*\*Dates:\*\*
Monday November 4 2025, 04:35 UTC - 08:20 UTC.
### \*\*What happened:\*\*
The web UI for Insights and Test Results was intermittently unresponsive.
### \*\*Why it happened:\*\*
A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service.
### \*\*How we fixed it:\*\*
The issue was resolved without human intervention.
### \*\*What we are doing to prevent it from happening again:\*\*
We have improved support for the 3rd party vendor's logging and metrics tools.

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