# 2026-September-02 Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 2h 14m
- started 2026-09-02 09:39 UTC
- eu, eu-central-1
- id: DWN-b7881aa84e
- Official page: https://stspg.io/7gpvwzpnd6r5

## Updates from Sauce Labs
### 2026-09-02 09:39 UTC: investigating
We are seeing elevated error rates for Real Device tests in EU-Central-1 data center. We are investigating.

### 2026-09-02 11:30 UTC: identified
The root cause of the elevated error rates for Real Device tests in the EU-Central-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation.

### 2026-09-02 11:53 UTC: resolved
After taking remedial action, Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational.

### 2026-09-18 02:11 UTC: postmortem
\*\*Dates:\*\* Wednesday, September 2nd 2026, 08:30 UTC - 11:15 UTC.
### \*\*What happened:\*\*
Real Device Automated Tests experienced failure to start in the EU Central data center, with elevated error rates reaching nearly 100% for short periods of time.
### \*\*Why it happened:\*\*
A deployment led to increased cache misses and elevated load on the underlying infrastructure.
### \*\*How we fixed it:\*\*
Service was restored by restarting the application.
### \*\*What we are doing to prevent it from happening again:\*\*
Additional resources were allocated to reduce the likelihood of a recurrence in the short term. 
In the long term, we will optimize the performance of resource intensive tasks and introduce dynamic scaling.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).