# 2025-November-3 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-11-03 16:19 UTC
- eu
- id: DWN-cb276543df
- Official page: https://stspg.io/r3bwph15zgs4

## Updates from Sauce Labs
### 2025-11-03 16:00 UTC: resolved
Access to test results was interrupted in our EU Data Center from 12:40 UTC to 14:25 UTC. The issue has been identified and resolved.

### 2025-12-11 17:16 UTC: postmortem
### \*\*Dates:\*\*
Monday November 3 2025, 12:40 UTC - 14:25 UTC.
### \*\*What happened:\*\*
The Sauce Labs dashboard for Insights and Test Results was unresponsive, causing issues showing test results and related information.
### \*\*Why it happened:\*\*
A data store for some components of the dashboard experienced unusually high load, resulting in an unresponsive service.
### \*\*How we fixed it:\*\*
The issue was resolved by increasing the resources for the affected data store service.
### \*\*What we are doing to prevent it from happening again:\*\*
Support for the 3rd party vendor's logging and metrics tools has been improved.

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