# 2026-March-24 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-03-24 17:36 UTC
- id: DWN-cb873547c8
- Official page: https://stspg.io/7t8yy3cvkzsb

## Updates from Sauce Labs
### 2026-03-24 17:36 UTC: resolved
Between 09:32 and 15:13 UTC, we identified a technical issue affecting iOS tests when running with network capture enabled. We've resolved the underlying cause and tests are working as expected. All services are fully operational.

### 2026-04-10 23:06 UTC: postmortem
### \*\*Dates:\*\*
Tuesday, March 24th 2026, 09:32 UTC – 15:13 UTC
### \*\*What happened:\*\*
Network calls failed on iOS devices during Real Device Cloud sessions where network capture was enabled. Approximately 12-13% of iOS sessions were affected. Android was not impacted.
### \*\*Why it happened:\*\*
A deployment introduced a DNS resolution change that was incompatible with the iOS platform, causing network capture to break.
### \*\*How we fixed it:\*\*
Rolled back the deployment to restore service.
### \*\*What we are doing to prevent it from happening again:\*\*
Adding synthetic tests to catch network capture regressions before production, and implementing monitoring alerts for faster detection after deployments.

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