# 2026-October-13 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-13 10:09 UTC
- US-West, US-West, US-West +7
- us, us-west-1
- id: DWN-db334e6150
- Official page: https://stspg.io/kfd0yjvs2dv9

## Updates from Sauce Labs
### 2026-10-13 10:09 UTC: resolved
On 13 October, between 05:10 UTC and 05:45 UTC, we experienced elevated error rates for VDC, RDC, Sauce Connect, and IPSec services in the US-West-1 data center. The issue has been resolved. All services are now fully operational.

### 2026-11-02 22:28 UTC: postmortem
### \*\*Dates:\*\*
Tuesday, October 13th 2026, 05:10 UTC - 05:46 UTC.
### \*\*What happened:\*\*
VDC and RDC services experienced degradation, resulting in test provisioning failures and timeouts. Sauce Connect and IPsec tunnels became unavailable. Service degradation was limited to the US-West-1 data center.
### \*\*Why it happened:\*\*
An emergency maintenance activity by a third-party provider disrupted connectivity between our US-West-1 data center and GCP.
### \*\*How we fixed it:\*\*
After network connectivity was restored, we verified the recovery of affected services.
### \*\*What we are doing to prevent it from happening again:\*\*
Further strengthen our network redundancy to reduce the risk of third-party provider failures affecting connectivity.Improve service allocation logic to increase recovery rates following network disruptions.

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