# 2026-July-16 Resolved Service Incident - Error Reporting (Backtrace)

- Provider: [Sauce Labs](https://down.guide/saucelabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-07-16 20:33 UTC
- id: DWN-fbef87fa7f
- Official page: https://stspg.io/vs92t5j754q8

## Updates from Sauce Labs
### 2026-07-16 13:00 UTC: resolved
Between July 16th 13:03 UTC and July 16th 17:33 UTC, we experienced a service disruption where symbol archives utilizing multi-part upload protocols failed to process. Incident has been resolved and all services are operational.

### 2026-08-14 16:48 UTC: postmortem
### \*\*Dates:\*\*
Thursday July 16th 2026, 13:03 – 17:33 UTC
### \*\*What happened:\*\*
Symbol archives uploaded in multiple parts failed to process. All regions were affected.
### \*\*Why it happened:\*\*
Our symbol processing service sent an upload-verification field that our cloud storage provider's API does not accept for multi-part uploads, so those uploads were rejected. A fix for this had already been developed, but it had not yet been included in a released build and the service was not configured to use it. As in the first incident, rejected uploads were retried and accumulated on local disk.
### \*\*How we fixed it:\*\*
We deployed a build containing the fix and corrected the service configuration on the affected workers. A large backlog of uploads then processed, which briefly re-filled the disks before draining completely.
### \*\*What we are doing to prevent it from happening again:\*\*
We are releasing the fix formally through our build pipeline and persisting the corrected configuration in our configuration management, so it can't be lost. The disk-utilization alerting added after the first incident also covers the disk-exhaustion pattern common to both.

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