# - \[All\] - issue with AMEX card payment

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 3d 5h
- started 2026-06-02 08:57 UTC
- Dedibox, Billing
- id: DWN-0396a73750
- Official page: https://stspg.io/w4g2gvtf14s6

## Updates from Scaleway
### 2026-06-02 08:57 UTC: investigating
We have noticed that payments with AMEX card are not successful.
Our engineers are investigating.

### 2026-06-04 10:03 UTC: identified
We have identified the issue and are currently working on a fix.

### 2026-06-05 12:24 UTC: monitoring
The incident is now mitigated, and we are actively monitoring the situation.
Failed AMEX payments have been retried and are processing successfully. 
New orders and renewals can now be processed using AMEX as normal.

### 2026-06-05 14:21 UTC: resolved
This incident has been resolved.

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