# \[Generative API\] - \[global\] - GLM-5.3 timeouts

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 16d 19h
- started 2026-10-20 15:31 UTC
- fr-par-1, fr-par-2, fr-par-3 +10
- id: DWN-1c209ea99d
- Official page: https://stspg.io/77bwk7d9r2rb

## Updates from Scaleway
### 2026-10-20 15:31 UTC: investigating
Started Tuesday 20th October @ 5:04pm
The glm-5.3 model is consistently returning timeout errors on all requests. We are working at fixing the issue.

### 2026-10-20 15:42 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-11-06 10:45 UTC: resolved
This incident has been resolved.

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