# \[SUPPORT\] \[ELEMENTS\] - Error 500 when creating or viewing a ticket

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 50m
- started 2026-05-28 18:15 UTC
- Excellence
- id: DWN-2ffd69b500
- Official page: https://stspg.io/8w39m6y7d53b

## Updates from Scaleway
### 2026-05-28 18:15 UTC: investigating
We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.

### 2026-05-28 20:05 UTC: resolved
The issue has been resolved
We apologise for any inconvenience caused

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