# \[Account API\] - \[global\] Cannot Perform Identity Verification (KYC)

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 1h 37m
- started 2026-06-15 12:13 UTC
- Account
- id: DWN-3a5f906c04
- Official page: https://stspg.io/jwzklfwdhg5g

## Updates from Scaleway
### 2026-06-15 12:13 UTC: identified
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: \`Failed to connect to identity verification provider. Try again or contact Support.\`

### 2026-06-15 12:15 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-06-15 13:50 UTC: resolved
This incident has been resolved.

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