# \[PAYM\] - \[all\] - Issues adding cards via Stripe

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 16d 6h
- started 2026-04-20 07:43 UTC
- Billing
- id: DWN-42a451270c
- Official page: https://stspg.io/w2bsvmq3yf99

## Updates from Scaleway
### 2026-04-20 07:43 UTC: investigating
We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.

### 2026-05-06 13:39 UTC: investigating
The issue has been fixed. 
If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.

### 2026-05-06 14:05 UTC: resolved
This incident has been resolved.

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