# \[Transactionnal Email\]  - Delivering Issue

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 3h 6m
- started 2026-11-05 12:27 UTC
- Transactional Email
- id: DWN-4c1cf89581
- Official page: https://stspg.io/4wx10gdvbmf7

## Updates from Scaleway
### 2026-11-05 12:27 UTC: identified
Some customers may experience emails getting stuck while processing or sending.
We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.

### 2026-11-05 14:08 UTC: monitoring
We have identified the issue and successfully restored outbound traffic. The problem was caused by a network configuration that failed to apply properly. We applied fix, which resolved the situation, and outgoing emails should start clearing and sending out gradually.

### 2026-11-05 15:33 UTC: resolved
All emails have now been sent, and traffic is back to normal.

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