# \[Billing\] - \[fr-par/global\] April to May cutoff delay

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 7h 48m
- started 2026-05-04 06:43 UTC
- Billing
- eu
- id: DWN-568a648bd6
- Official page: https://stspg.io/cwfkvmmbmxxf

## Updates from Scaleway
### 2026-05-04 06:43 UTC: identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

### 2026-05-04 06:45 UTC: identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

### 2026-05-04 06:46 UTC: investigating
We are currently investigating this issue.

### 2026-05-04 06:49 UTC: identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

### 2026-05-04 14:32 UTC: resolved
This incident has been resolved.

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