# \[Billing\] - Duplicate email sent for Purchase Orders

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 21h 36m
- started 2026-07-06 11:36 UTC
- Billing
- id: DWN-6520eebf0d
- Official page: https://stspg.io/j0y8k5k8xff5

## Updates from Scaleway
### 2026-07-06 11:36 UTC: investigating
Customers may receive duplicate email notifications for their purchase orders.

### 2026-07-06 16:19 UTC: monitoring
The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

### 2026-07-07 09:12 UTC: resolved
This incident has been resolved.

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