# \[Support\] Call Handling Delays

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 17d 16h
- started 2026-10-08 16:27 UTC
- Excellence
- us
- id: DWN-a8372741e6
- Official page: https://stspg.io/6r3ytkncvf24

## Updates from Scaleway
### 2026-10-08 16:27 UTC: identified
Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.
En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.

### 2026-10-26 08:44 UTC: resolved
This incident has been resolved.

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