# \[Support\] Phone assistance is unavailable

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 6d 22h
- started 2026-09-14 10:49 UTC
- Excellence
- id: DWN-ec79540b96
- Official page: https://stspg.io/0lx4y0hfbjq0

## Updates from Scaleway
### 2026-09-14 10:49 UTC: investigating
Due to an issue with our phone system, only ticket and live chat assistance are currently available.
We are currently investigating the situation and will update this status as soon as we have more information.

### 2026-09-18 16:15 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-21 09:27 UTC: resolved
The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.

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