# \[Support\] Delays in ticket processing

- Provider: [Scaleway](https://down.guide/scaleway)
- Level: confirmed
- Impact: Degraded
- lasted 17d 16h
- started 2026-10-08 16:35 UTC
- Excellence
- id: DWN-f33fe2fd19
- Official page: https://stspg.io/jn7vmb7lmqd6

## Updates from Scaleway
### 2026-10-08 16:35 UTC: identified
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.
Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.

### 2026-10-26 08:46 UTC: resolved
This incident has been resolved.

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