# Secureframe Agent not installating on Windows and Linux

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Degraded
- lasted 20h 12m
- started 2022-12-15 22:39 UTC
- Secureframe Agent
- id: DWN-1035eeb52b
- Official page: https://stspg.io/wysxm618zs5j

## Updates from Secureframe
### 2022-12-15 22:39 UTC: identified
The issue has been identified and a fix is being implemented. This only affects the generation of new agent packages.

### 2022-12-16 18:36 UTC: identified
We have deployed a fix for installing agents. Existing agent packages did not have any issues with syncing or installation.

### 2022-12-16 18:50 UTC: resolved
This incident has been resolved.

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