# Secureframe Agent unable to connect

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Major outage
- lasted 20h 22m
- started 2024-04-04 21:20 UTC
- Secureframe Agent
- id: DWN-321c73fe16
- Official page: https://stspg.io/rhynwjj30slp

## Updates from Secureframe
### 2024-04-04 21:20 UTC: investigating
The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.

### 2024-04-05 17:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-04-05 17:42 UTC: resolved
This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.

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